Managing Midal Cables includes quality management, among other management disciplines. Leading and operating Midal successfully is a result of establishing and implementing a systematic and visible quality management according to the world renowned ISO 9000 standards. In 1993, at a time when ISO 9000 standards were relatively unknown in the region, Midal achieved certification to ISO 9002. Thereafter, Midal has been maintaining and upgrading regularly its quality management system to the latest version of ISO 9001 and implementing continuous improvement measured through the satisfaction of customers and other interested parties.
Leadership, commitment and the active involvement of the top management are evident for maintaining an effective and efficient quality management system and achieving benefits for interested parties. To sustain and increase customer satisfaction, Midal's Top management considered actions such as
- establishing a vision, policies and strategic objectives consistent with the purpose of the organization,
- leading the organization by example, in order to develop trust within its people,
- communicating organizational direction and values regarding quality and the quality management system,
- participating in improvement projects, searching for new methods, solutions and products,
- obtaining feedback directly on the effectiveness and efficiency of the quality management system,
- identifying the product realization processes that provide added value to the organization,
- identifying the support processes that influence the effectiveness and efficiency of the realization processes,
- creating an environment that encourages the involvement and development of people, and
- provision of the structure and resources that are necessary to support the organization's strategic plans.
Due to success of Midal's quality management system in the Kingdom of Bahrain, this system becomes a design pattern to all current and future expansion of Midal locally and around the globe.
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